PRIVACY POLICY & TERMS OF USE

1. Introduction
Welcome to Orleans Christian Counselling. Your privacy is very important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or use our services.
By using our website, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue using this site. We may update this Policy periodically, and the revised version will be posted here with a new “last updated” date. Continued use of the website after changes are posted means you accept the updated terms.

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2. Definition of Personal Information
“Personal Information” refers to identifiable details such as your name, home address, email address, phone number, and other information relating to services you’ve received, payments made, or communications you’ve sent to us. It does not include business contact information such as your title, work address, or company phone number.

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3. What Information We Collect
We may collect personal information when you:

• Contact us by phone, email, or through our website forms

• Register for counselling services, workshops, or consultations

• Subscribe to a newsletter or request information

• Make payments for services

 

The information we collect can include:

• Name, address, phone number, and email

• Payment details (e.g., billing address or transaction information)

• Demographic details (such as age or general location)

• Technical information automatically collected through your browser, including your IP address, operating system, browser type, device information, screen resolution, and referring website

 

This information is collected only as necessary for the operation of our services, and it will be used solely for the purpose for which it was provided — such as responding to inquiries, scheduling appointments, and processing payments. 

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4. How We Collect Information
We collect personal information in the following ways:

• Directly from you — when you complete forms, email us, or participate in any counselling-related activity.

• Automatically through technology — our site may use cookies, analytics tools, and related technologies to enhance user experience.

• From third-party services — such as secure payment processors or scheduling platforms, which may provide us with relevant data needed to complete a transaction or booking.

 

5. Use of Cookies and Tracking Technologies
Our website may use cookies — small text files stored on your device — to remember preferences, manage sessions, and improve site usability.
You may choose to disable cookies through your browser settings, but some portions of our site may not function properly without them.
We may also use:

• Web beacons – to measure engagement with newsletters or communications.

• Analytics tools – including Google Analytics or similar services, which provide us with anonymous website usage statistics.

We do not share personal information with analytics providers, and all usage data remains anonymous.

For more information or to opt out of tracking, you may visit the Network Advertising Initiative Opt-Out Tool or the Digital Advertising Alliance Opt-Out Tool.

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6. Why We Collect Personal Information
We collect personal information to:

• Communicate with you and respond to inquiries

• Provide counselling and related services

• Process and confirm payments

• Manage scheduling and appointment reminders

• Improve our website and services

• Comply with legal, regulatory, and professional obligations

We use your information only for these legitimate business purposes, and only as long as it is necessary for those purposes.

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7. Children’s Privacy
Our website and services are not intended for children under 16 years of age. We do not knowingly collect personal data from minors. If you believe that a child under 16 has provided us with personal information, please contact us and we will promptly remove it.

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8. Sensitive Data
We ask that you do not send sensitive personal data through public or unsecured means — such as email or social media — including health records, financial data, or religious or ethnic information.

If such data is provided voluntarily, it is deemed to have been shared with consent, and we will handle it in accordance with this Privacy Policy.

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9. Accuracy and Access to Your Information
We aim to keep your information accurate and up to date. You may contact us at any time to verify, update, or correct your personal details.
To request access or corrections, please contact Orleans Christian Counselling at:
📧 info@orleanschristiancounselling.ca
 

In some cases, we may be limited by legal or professional obligations in what we can disclose.

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10. Data Retention and Protection
Your data is stored only for as long as required to fulfill the purposes outlined in this Policy or as required by law.

We implement appropriate administrative, physical, and digital safeguards to protect your data against loss, theft, and unauthorized access.

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11. Links to Other Websites
Our website may include links to external sites for your convenience. Orleans Christian Counselling is not responsible for the privacy practices or content of external websites. We encourage you to review their privacy policies before providing personal information.

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12. Terms and Conditions of Website Use
By accessing our website, you agree to use it responsibly and in accordance with Canadian law. You may not copy, reproduce, or commercially distribute any text, images, or content without written permission from Orleans Christian Counselling.

We may modify these Terms at any time without notice. Continued use of our website after changes are posted constitutes your acceptance of those changes.

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13. Copyright Notice
All content on this website — including text, images, design, and multimedia — is protected by Canadian Copyright Law. Unauthorized use, copying, or redistribution is prohibited.

Written permission must be obtained from Orleans Christian Counselling before reproducing or publishing any content for commercial purposes.

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14. Limitation of Liability and Indemnity
Orleans Christian Counselling will not be liable for any damages, direct or indirect, arising from your use of this website or its content.
By using this site, you agree to indemnify and hold harmless Orleans Christian Counselling and its representatives from any claims or losses arising out of your use of the site or violation of these terms.

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15. Cancellation Policy
Appointments may be cancelled with at least 24 hours’ notice.
Cancellations made with less than 24 hours’ notice may incur a fee, as counsellor time has been reserved for you.
Thank you for your courtesy and understanding.

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16. Resolving Concerns
We are committed to transparency and accountability in the handling of your personal information.
If you have questions or concerns about this Privacy Policy, or wish to request information about your data, please contact us at:
📧 info@orleanschristiancounselling.com
🌐 www.orleanschristiancounselling.com 

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Last updated: October 2025